About Us

about us

At JSP your Business Support Specialist will ensure you never miss a call, client, meeting or deadline again. 

Our team does not work for JSP; instead, they work for a client bank and are completely involved in their clients’ success.  

We build long-term relationships with our clients and provide a high standard of support to become trusted partners. 

With over 20 years of experience, we pride ourselves on the ability to work on multiple projects using the skills we have acquired over the years to produce masterful results. 

We have no contract terms, and our services can be cancelled at any point at which time we stop work and simply invoice you for the hours you have used at the end of that month. We hope that this added flexibility will help our clients and give them confidence that we are here to help.

We pride ourselves on the results we achieve, and we are not a transactional organisation we want and try to improve our clients business by giving them back valued time or allowing them to focus on what is important within the business. 

Business support specialists




Jo Peters

Founder & Director

Over the past 20 years, I’ve worked for various companies predominately in logistics and freight forwarding. I’ve gained a vast amount of administration skills along the way, used many IT systems and have a good knowledge of Microsoft Office.

James Peters


After many years in the Financial Industry as a holistic financial advisor for the likes of Wesleyan and St James’s Place, James has jumped ship & joined our crew. He is the main man for Process & Operations, onboarding new clients & importantly getting the process right from the very beginning as his analytical mind and attention to detail make this process painless. James is always up for a chat so feel free to contact him for any ‘Work Process’ issues. 

Jackie Macpherson

Reception Services Manager

Meet Jackie, our Receptionist Service Manager at JSP, with over 30 years of experience in customer service. Her career spans various industries, primarily in eCommerce and customer service roles.

At JSP, she oversees services for Electricians, Plumbers, Dermatologists, Ophthalmologists, and Continuous Advancement Programme for Housekeeping and Catering account.

Jackie excels in call management, calendar coordination, and booking using systems like Tradify, ServiceM8, Powered Now, Spire, and Semble. She’s your go-to expert for a seamless customer experience.

Ann Taylor

Reception Services

Meet Ann – Reception Services who has 25 years working for a brewing company gaining skills in various position Customer Service, Stock Control and Data Control.

Ann is proud of helping secure The  award for one of our clients dealing with mystery calls on Reception with efficiency and politeness.

She has always regarded herself as a good team player and willing to assist where she can.

Outside of work Ann volunteers at a non-funded rescue farm called Happy Animals which she is very passionate about.

Sam Caffrey

Business Support Specialist

Meet Sam, a valued member of the JSP team for over a year. With a diverse career, she has honed office-based skills in roles such as Sales Administrator, Purchasing Manager, and Process Planning Engineer. In addition to these roles, Sam also performs administrative tasks for our clients. Currently, Sam excels in supporting our clients with her impeccable audio typing skills and keen attention to detail. Always eager to assist, Sam is dedicated to enhancing your business.

Maegan Napiza

Business support specialist

Meet Maegan, our esteemed Business Support Specialist, who brings a wealth of experience from the BPO industry. Maegan has skillfully carved her path in the virtual assistance sector.

At JSP, Maegan excels in reception services, adeptly manages inboxes, and skillfully coordinates appointment bookings using a range of systems, including Tradify, ServiceM8, Bitrix24, Spire, and Semble.

Outside of her professional role, Maegan is a  home baker and a  Taylor Swift fan!

Our Services

There is no job that is too large or small that JSP Business Support cannot help you with, why not have a look at just some of the services we offer our clients today.

Our Services