Terms and Conditions

General Terms:

Consultations and quotations are free and are carried out by email or telephone or in person if required.
By using our services, you are agreeing to these terms and conditions and our privacy policy.
Work can be accepted from the client by email, phone, post, one drive, USB drive or courier.
All work carried out by our team will be proof-read, however final proof-reading of the work lies with the client.
For larger projects a time frame will be negotiated with the client.
We will endeavour to provide the highest level of service and we aim to provide professional business support. We hold public liability and professional indemnity insurance cover.
We reserve the right to reject any work, including work which we believe to be unlawful or immoral.

Payment Terms:

Payments can be made by bank transfer.
All packages and project work will be invoiced at the end of each month and payment is due 7 days from date of invoice..
A fee of £20 will be charged for any returned cheques (if applicable).
Any additional costs incurred for example, postage, courier, mileage (45 per mile) will be invoiced separately to the client as ‘Additional Expenses’.
Overdue invoices may result in interest charges (at the rate of 10%) for the total outstanding per month.
In the event of a contract or my service being cancelled/terminated, the client agrees to pay for all work completed up to that point.

Privacy Policy:

We guarantee the highest level of confidentiality at all times. We do not pass or sell client information on to 3rd parties unless requested to do so by the client and as long as the request meets current legislation. If required I’m are happy to sign a confidentiality agreement and can provide one upon request. Please read the full privacy policy here: https://jspvirtual.co.uk/privacy-policy/