UK-Based Call Answering Service for Small Businesses

remote credit control

The Art of Call Answering Service

Welcome to our UK-based Call Answering Service tailored specifically for small businesses. Our dedicated team of UK Virtual Assistants is committed to providing professional call-handling solutions designed to enhance your business operations. With us, you can ensure that every call is answered promptly, ensuring a seamless experience for your valued customers.

Why Choose Our UK Virtual Assistants

Local Expertise

Our UK-based Virtual Assistants understand the unique dynamics of the UK market, ensuring that your business receives the best support.

Professional Training

Our team is rigorously trained in call handling etiquette and customer service best practices.

Customized Solutions

We work closely with you to create a call-handling strategy that aligns with your business objectives.

Scalable Support

Whether you’re a startup or an established business, our services can be tailored to meet your needs.

Benefits of Our UK Call Answering Service:

  1. Professionalism and Reliability: Our UK Virtual Assistants are trained to handle calls professionally and courteously, leaving a positive impression on your customers.
  2. Cost-Effective Solution: Hiring a UK Virtual Assistant for call answering is a cost-effective alternative to employing in-house reception staff.
  3. Focus on Core Operations: By outsourcing call answering to our UK-based team, you can free up time and resources to concentrate on growing your business.
  4. Improved Customer Service: Prompt call answering and efficient message forwarding enhance customer satisfaction and retention.

What Services Does a Call Answering Center Provide?

Call Handling

Trained professionals answer incoming calls on behalf of your business, ensuring that each caller receives a professional and courteous response.

Message Taking and Forwarding

Important messages are accurately recorded and promptly relayed to the designated recipient through email, SMS, or other preferred channels.

Appointment Scheduling

Call center agents can manage your calendar, scheduling appointments and ensuring your time is optimized efficiently.

Customer Support

Trained agents can provide essential customer support, answer frequently asked questions, and assist with everyday issues.

Lead Qualification

Agents can pre-qualify leads based on specific criteria your business provides, ensuring that you focus on the most promising opportunities.

Emergency Response

Call centers can provide critical support in handling emergencies, ensuring that urgent calls are addressed promptly.

Overflow Call Handling

During high call volumes or busy periods, a call center can assist in managing overflow calls, preventing missed opportunities.

Virtual Receptionist Services

Call center agents can act as virtual receptionists, providing a professional first point of contact for your business.

24/7 Availability

Depending on your needs, a call center can provide round-the-clock support, ensuring you are always accessible to your customers.

How Our Call Answering Service Works

Dedicated UK-Based Team

Our team of UK Virtual Assistants is well-versed in local business practices and understands the nuances of the UK market.

Customized Call Handling:

We work closely with you to develop a tailored call-handling script that aligns with your brand’s voice and values.

24/7 Availability

Whether it’s during office hours or after, our team ensures that you get all the crucial calls.

Message Forwarding

Receive real-time message notifications via email or SMS, allowing you to stay informed and respond promptly.

Get Started with Our UK Call Answering Service

Ready to experience the benefits of a dedicated UK-based call-answering service? Contact us today to discuss your requirements and explore how our Virtual Assistants can enhance your business operations.

Who Should Use Call Answering Services?

Small and Medium-sized Businesses

“As a small business owner, every call counts. With the call answering service, I never miss an opportunity. The team handles calls professionally, and I can focus on growing my business.”

Estate Agents

“As an estate agent, timely communication is everything. With the call answering service, I can focus on showing properties and negotiating deals, knowing that every call is handled professionally. It’s been a game-changer for my business!”

Construction Companies

 “In the construction industry, time is money. The call answering service ensures I never miss a critical call from a client or subcontractor. The team is efficient and relays messages promptly, allowing us to stay on track with our projects.”

Legal Practices

“Being a lawyer, my clients’ calls are paramount. The call answering service has been a lifeline for my practice. Knowing that all calls are answered and urgent matters are addressed promptly is reassuring. It has elevated the level of service I provide.”

IT and Tech Firms

“Responsiveness is key to building client trust in the tech industry. The call answering service has been crucial to our customer service strategy. It ensures our clients can always reach us, even during high-demand periods. It’s made a significant difference for our business.”

Healthcare Providers

“Patients rely on us for their healthcare needs, and the call answering service has been instrumental in ensuring they can always reach us. It’s improved patient satisfaction and trust in our practice. I highly recommend it to fellow healthcare providers.”


What is a call answering service?

A call answering service is a professional service that handles incoming calls on behalf of businesses. Trained agents answer calls, take messages, schedule appointments, and provide essential customer support, ensuring that companies never miss important calls.

How does a call answering service work?

When a call comes in, it is routed to a call center where trained agents answer the call using a script the business provides. They can take messages, schedule appointments, and handle other tasks as required.

Can a call answering service provide 24/7 support?

Yes, many call-answering services offer round-the-clock support, ensuring that businesses are accessible to their customers at any time.

Is a call-answering service suitable for small businesses?

Yes, call-answering services are highly beneficial for small businesses. They provide professional call handling, allowing small businesses to present a polished image to their customers.

Can call answering services handle multiple languages?

No, we cover calls only in the English language.

How do I receive messages from the call answering service?

Messages can be forwarded via email, SMS, or through a dedicated online portal, ensuring that you receive essential information in real time.

Can a call answer service schedule appointments for my business?

Call answering services can manage your calendar and schedule appointments based on your availability and preferences.

Is there a setup process for using a call answering service?

Yes, there is typically a setup process where you provide information about your business, create a call script, and specify how you want messages to be forwarded.

Can I customize the call script the call answering service uses?

You can work with the call answering service to create a customized call script that aligns with your brand's voice and values.

How do I get started with a call answering service?

Getting started is easy! Fill out our registration form, and one of our representatives will reach out to discuss your specific needs and preferences.

How is the pricing structure for call answering services determined?

Pricing for call answering services can vary based on factors like call volume, service level agreements, and additional features. It's best to discuss your specific requirements with the service provider.

Get in touch

Should you wish to understand more about how the team at JSP can support you today, please complete the details below and a member of the team will contact you. 

Contact Us

Let us do the tedious tasks for you… 

Wouldn’t it be better if this time-consuming duty was taken away from you? Then pay a visit to JSP Business Support Services! We are not only interested in collecting money on your behalf, but also in building a strong relationship with each of our clients based on mutual respect and trust. If we come across debtors who are truly in a tough place and cannot afford to pay, we devise alternatives that benefit all parties involved and expedite the process. As a result, we are able to fulfil our social responsibility while also rescuing people from situations in which they previously believed there was no way out.


We keep track of all bills and finances with the help and use of technology and keen minds

We can help you receive the money you are owed… 

It’s an unpleasant reality that many small businesses owe money, and let’s face it, no one enjoys making the difficult decision to pursue debt. So, why are you doing it? 

Every year, many small businesses lose money because they are unable to chase debt due to time restrictions or a lack of a clear comprehensive, and consistent credit control mechanism. We can assist you in putting together a clear set of procedures, chasing debtor’s lists, and assisting you in taking the final stages into legal action, if necessary. 

Credit control and debt management are typically regarded as the dark side of business, so why not let JSP Business Support Services handle it for you and bring you into the light? 

Other Services Include

Business Support Specialist


Lead Generation

Remote Receptionist